NDIS Registered Provider — Registration Number: 405 016 1543
Refer a Participant1300-247-788info@gencareservices.com
Support Coordinator

Help participants navigate their NDIS journey

Strategic planning, relationship building, and outcomes-focused coordination — make an impact at every level of a participant's support.

Apply Now →
The Role

What a Support Coordinator does at GenCare

Support Coordinators are the strategic thinkers behind great NDIS outcomes. You'll work with participants and families to understand their goals, design their plans, coordinate all the moving parts, and make sure they're actually achieving what matters to them.

This is relationship-intensive work. You'll be the trusted advisor participants turn to when they need to understand their plan, navigate conflicts, or make a change. You'll liaise with therapists, providers, families, and the NDIA. And you'll use data and strategic thinking to drive better outcomes.

GenCare coordinators work in a collaborative environment with manageable caseloads, regular supervision, and genuine support.

Responsibilities

What you'll be doing

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Implement NDIS plans — ensure participants get the right supports
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Coordinate services — liaise between participants, families, allied health and providers
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Progress reporting — track outcomes, complete reports for NDIA
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Support NDIS planning meetings — help participants prepare and navigate meetings
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Crisis response (L2 roles) — respond to emergencies, safeguarding concerns
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Stakeholder communication — regular updates with participants, families, and partners
What We Offer

Compensation & Benefits

Salary
$70k–$95k + superannuation
Work Style
Flexible WFH arrangements, office-based when needed
Development
CPD allowance, training, supervision, career pathways
Support
Caseload support, peer collaboration, mentorship
Locations
Melbourne & Sydney
L1 & L2 Roles

What's the difference?

Level 1 (Coordinator)

  • • Standard caseload coordination
  • • Plan implementation and monitoring
  • • Service coordination and reporting
  • • Good for building NDIS experience
  • • Entry point for graduates or career changers

Level 2 (Senior Coordinator)

  • • Complex case management
  • • Crisis response and safeguarding
  • • Team leadership and mentoring
  • • Strategic planning and outcomes
  • • Requires 2+ years coordination experience
Requirements

What you need to apply

  • Certificate IV in Disability (or Social Work/Allied Health degree)
  • NDIS experience preferred (not always required)
  • Strong NDIS knowledge and sector familiarity
  • Working with Children Check (WWCC)
  • NDIS Worker Screening Clearance
  • Excellent communication and problem-solving skills

Ready to apply?

Join GenCare as a Support Coordinator and help shape better outcomes for NDIS participants.

Apply Now →Call 1300-247-788
Call 1300-247-788Refer a Participant →