What people say about GenCare

“GenCare found the perfect home for my brother in Melton. He's been there six months and has made real friendships with his housemates. The support workers are consistent — he sees the same faces every week. Couldn't ask for more.”

“Our previous coordinator was hard to reach and passive. GenCare responded to every message within hours, flagged plan risks before they became problems and guided us through a plan review that increased my son's funding significantly. Professional, proactive and genuinely helpful.”

“My daughter has been using GenCare CP in Tarneit for a year now. She's made real friends, she catches the bus by herself and she's started volunteering at a local op shop. That's what real community participation looks like.”

“We needed emergency respite when I was hospitalised unexpectedly. GenCare organised a placement the same day. My son was safe, supported and actually enjoyed the stay. That response when we needed it most has made us loyal clients for life.”

“My son has significant support needs and we were changing workers every couple of weeks with our old provider. Since switching to GenCare, he has had the same worker for seven months. She knows exactly what he needs, he trusts her completely and mornings are no longer a battle.”

“Switching to GenCare was the best decision we made. Our previous plan manager took two weeks to process invoices — our support workers were ready to quit. GenCare had everything set up in two days and I've never had a late payment since. I can check the budget on my phone anytime.”

“We had two previous behaviour support practitioners who both wrote plans that just sat in a drawer. GenCare actually trained all his support workers — they came to our home and showed us how to use the strategies in real situations. Within three months the incidents had halved.”

“I had been through the mental health system for years and felt like no one actually believed I could get better. My Recovery Coach from GenCare was different from the first meeting. Twelve months later I am volunteering twice a week, I have my own flat and I am preparing to go back to TAFE.”

“Our OT from GenCare didn't just work with my son in a room — she came to his school, trained his teacher aide and worked with his support worker at home too. Within six months he was independently getting his own breakfast and managing his morning routine.”

“When a Level 2 coordinator has reached the limit of what they can manage, GenCare SSC is who I call. They stepped in, stabilised the housing situation and had a full support network re-established within three weeks. I refer my most complex participants to GenCare without hesitation.”

“We had tried twice with other providers to get a powered wheelchair funded and both reports were rejected by the NDIS. GenCare's OT took the time to do a thorough assessment, trialled three different chairs and wrote a report that addressed every single NDIS requirement. The funding was approved on the first submission.”

“After Mum had her stroke, showering had become dangerous for everyone. GenCare sent an OT within a week, the report was submitted with the builder quotes and the bathroom was converted six weeks later. Mum can now shower independently. She's stayed at home for two years now when we thought she would need to move much earlier.”

“I had not had a full day to myself in three years before we started using GenCare respite. My daughter loves her support worker — she talks about her all week and asks when she is coming next. I actually leave the house without guilt now because I know my daughter is genuinely happy and engaged.”

“We had been trying to get SDA funding for our son for two years without success. GenCare worked with our Support Coordinator to get a proper functional assessment done, prepared the housing plan and made sure the NDIS submission had every piece of evidence needed. The funding was approved at the next plan review.”

“My husband has been using GenCare transport to his day program three times a week for eight months. Same driver, always on time, always calls if there is any delay. I used to spend four hours a week driving him myself. That time back has genuinely changed our quality of life.”