Privacy Policy

1. About This Policy

GenCare Services Pty Ltd (ABN 12 345 678 901) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following personal information:

• Name, date of birth, contact details (phone, email, address)
• NDIS participant number and plan details
• Health and disability information (with consent)
• Financial information (payment details, banking information)
• Government-issued identification and screening clearances (WWCC, NDIS Worker Screening)
• Emergency contact details and family information
• Website usage information (cookies, IP address, browser type)

3. How We Use Your Information

We use personal information to:

• Deliver NDIS services (Support Coordination, SIL, Support Workers)
• Comply with NDIS Code of Conduct and NDIS Quality & Safeguards Commission requirements
• Communicate with participants, families and support coordinators
• Maintain participant records and progress notes
• Respond to enquiries and process applications
• Process payments and manage accounts
• Conduct employment screening and reference checks
• Manage our website and improve user experience

4. Who We Share Your Information With

We may disclose personal information to:

• The National Disability Insurance Agency (NDIA) and related bodies
• Allied health professionals, therapists and specialists (with consent)
• Other NDIS providers and support coordinators (as needed for service delivery)
• Government agencies (only where legally required)
• Service providers who help us operate (IT support, cloud providers, accountants)
• Regulatory and law enforcement bodies (where legally required)

We will not disclose your information to overseas recipients without your consent unless legally required.

5. How We Protect Your Information

GenCare takes the protection of your personal information seriously. We implement appropriate safeguards including:

• Secure password-protected systems
• Encrypted data transmission (SSL)
• Limited staff access to personal information
• Regular security reviews and training
• Physical security of paper records

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of information where permitted by law
• Opt-out: Opt out of marketing communications at any time

7. Cookies & Website Technology

Our website uses cookies to improve user experience. Most browsers allow you to control cookies through their settings. We don't use cookies to collect sensitive personal information without consent.

8. Privacy Complaints

If you have a complaint about our privacy practices, contact us at privacy@gencareservices.com.au. We'll investigate and respond within 30 days.

9. Contact Us

For privacy questions or to request access to your information:

10. Governing Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy is subject to the laws of Victoria, Australia.

GenCare Services respects your privacy. We're committed to transparent, lawful handling of personal information. Last updated 18 May 2026.