Registered NDIS Behaviour Support Practitioners — Positive Behaviour Support Plans, functional assessments, restrictive practice oversight and support worker training. 24–48 hour referral response.
Behaviour support is about understanding why behaviours happen and making changes that improve your wellbeing and quality of life — not controlling or restricting you. GenCare practitioners work with you, not around you, to build strategies that genuinely help.
Enquire about behaviour support →Living with a family member who has behaviours of concern can be exhausting and frightening. GenCare behaviour support gives families clear, practical strategies — and teaches support workers how to implement them consistently so the approach works across all settings.
Call 1300-247-788 →GenCare Behaviour Support practitioners are NDIS-registered and experienced with restrictive practice authorisation processes, NDIS reporting requirements and collaboration with specialist support coordinators on complex cases. 24–48 hr referral response.
Refer a participant →NDIS Behaviour Support is a specialist service delivered by registered practitioners. It is based on one principle: behaviours of concern happen for a reason. Our job is to understand the reason, address the underlying need and build a support environment where those behaviours are no longer necessary.
This approach — Positive Behaviour Support — is evidence-based, human rights-focused and designed to improve quality of life. It does not punish behaviours. It replaces them with better outcomes for the participant and everyone around them.
Call us directly for urgent behaviour support referrals — we prioritise crisis situations and respond within 24 hours.
Call 1300-247-788 →A comprehensive assessment of the behaviours of concern, their triggers, antecedents and function — forming the evidence base for the Positive Behaviour Support Plan.
A written PBS Plan developed collaboratively with the participant and their support network — covering preventive strategies, teaching strategies and responses to behaviours of concern.
Where regulated restrictive practices are in use, GenCare practitioners provide the NDIS-required oversight, reporting and reduction plans — working toward elimination wherever possible.
Hands-on training for support workers and family members to implement the PBS Plan consistently across all settings — the most important factor in a PBS Plan's effectiveness.
Where a participant's behaviours pose a risk of harm to themselves or others, we develop a detailed crisis response plan — including immediate safety strategies and escalation pathways.
When urgent support is needed, GenCare can develop an Interim Behaviour Support Plan quickly — with a full comprehensive plan to follow after thorough assessment.
Many families come to GenCare Behaviour Support after years of trying to manage difficult situations without proper support. Our practitioners take the time to truly understand what is driving the behaviour — not just what it looks like from the outside. We develop practical strategies and then train your whole team to implement them consistently. That consistency is what changes outcomes.
Enquire today →GenCare Behaviour Support always starts with you. Our practitioners take the time to understand your experience — what triggers difficult moments, what helps you feel safe and what goals matter to you. Your voice is at the centre of the PBS Plan, not an afterthought. We build strategies that work with your life, not against it.
Talk to us →We accept referrals from Support Coordinators, families and participants. We review the referral and match a registered practitioner within 24–48 hours.
Our practitioner conducts direct observations, interviews with the participant and support network, and reviews existing documentation to understand the behaviour in full.
A Positive Behaviour Support Plan is developed collaboratively — reviewed by the participant and support team before being finalised and submitted to the NDIS if required.
We train the support team on the plan, monitor implementation and conduct regular reviews — adjusting strategies as the participant's needs and circumstances change.
GenCare Behaviour Support practitioners are NDIS-registered, experienced across a broad range of disabilities and committed to a human rights approach. Our PBS Plans are developed with participant involvement, not imposed on them. And our training ensures support teams can actually implement the strategies — which is where most PBS Plans fail.
We had two previous behaviour support practitioners who both wrote plans that just sat in a drawer. GenCare actually trained all his support workers — they came to our home and showed us how to use the strategies in real situations. Within three months the incidents had halved. That's what a real behaviour support plan looks like when it's actually implemented.
We respond to all behaviour support referrals within 24–48 hours. Urgent and crisis referrals are prioritised. Please include any existing behaviour support documentation in your referral.
Covering PBS Plans, restrictive practices, assessments and how to refer.
Registered practitioners, PBS Plans, restrictive practice oversight — 24–48 hr referral response.
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