When you refer a participant to GenCare, you're not just finding them a provider — you're starting a partnership built on accountability, transparency and genuine outcomes.
This isn't a marketing promise. It's a process we follow for every single referral, tracked and accountable.
Use our online referral form, email info@gencareservices.com, or call 1300-247-788. Attach the participant's NDIS plan and any relevant documentation.
You receive a written confirmation naming the assigned intake coordinator, the expected timeline for next steps, and an acknowledgement of the participant's primary support goals.
Our intake team contacts the participant or their nominee directly to schedule the initial consultation — always within two business days of referral.
Progress updates are logged in real time on Disability OS. You don't need to chase us — the information is there when you need it.
Our secure coordinator portal gives you live access to everything that matters for your participants — from progress notes to incident alerts to plan review documentation.
Access participant progress notes as they are written — not at the end of the month. Stay informed without a single phone call.
Service agreements, support plans, incident reports and plan review documents are all stored, versioned and downloadable from one place.
Communicate with the participant's assigned support team directly inside the portal — no email chains, no missed messages.
You are notified immediately of any incident involving your participants — within the NDIS-required reporting timeframes, every time.
When a plan review is approaching, all supporting documentation — goals progress, supports delivered, outcomes achieved — is pre-compiled and ready to export.
Role-based access control ensures you only see participants you've referred. All data is encrypted in transit and at rest, fully NDIS privacy-compliant.
We produce NDIS-compliant documentation as a matter of course — not as an afterthought. When your participant's plan review comes around, you won't be chasing paperwork.
The difference between a good provider and a great partnership.
Most providers take 3–5 days to acknowledge a referral. We confirm within 24 hours and schedule intake within 48 — every time, tracked.
Disability OS isn't an afterthought — it's built into how we operate. Real-time notes, secure document storage and instant incident alerts.
SIL, STA, Support Coordination, Community Participation, Allied Health and more — one trusted relationship for all your participants' needs.
NDIS registered, independently audited and fully insured. Every worker holds NDIS Screening Checks and National Police Checks. No exceptions.
We match participants with consistent workers suited to their personality and cultural background. Good outcomes for your participants means a better relationship for you.
Melbourne, Sydney, Brisbane, Perth, Adelaide and growing. One provider relationship wherever your participants are located.
Streamlined intake, fast response times, and real-time updates via Disability OS. Partner with a tech-enabled NDIS provider.
Secure online referral — we respond within 24 hours.
Call 1300-247-788 or use our referral form. We confirm intake within 24 hours.