We partner with Support Coordinators across Australia. Structured intake, 24-hour response, and real-time tracking via Disability OS — so your participants are always in safe hands.
Speed, transparency, and outcomes you can report on — every time.
We acknowledge every referral within one business day — without exception. Your referral ID is issued the moment you submit.
A live tracking link lets you monitor intake progress, upload additional documents, and message our team directly — no phone tag.
Allied health professionals, behaviour support specialists and OTs under one roof — so complex referrals are managed from day one.
Every progress note is written to NDIS quality standards and formatted for plan reviews — saving you hours of chasing reports.
A structured, transparent process so you always know what happens next.
Our 4-step form takes under 2 minutes. Upload clinical documents — NDIS Plan, FCA, handover notes, and behaviour plans — in categorised slots.
Our intake coordinator and clinical team review all uploaded documents, confirm availability, and prepare a personalised service offer.
We match the participant with the right support worker based on disability type, language, location, and personal goals.
You keep full visibility via Disability OS — real-time status, progress notes, and direct messaging from intake through to service delivery.
What the coordinators who refer to us say about the experience.
Secure, structured intake — our clinical team reviews every submission within 24 hours.
To speed up intake, include as much of the following as possible. Nothing is a blocker to getting started.
Send referral documents to info@gencareservices.com.au — we acknowledge within 24 hours.
Everything you need to know before submitting your first referral.
Our intake team is available Monday–Friday, 8am–6pm AEST to answer any referral questions.
info@gencareservices.com.auOur 4-step form takes under 2 minutes. Your referral ID is issued instantly on submission.