Expert Support Coordination at every level — so you stop navigating the NDIS alone and start getting the most from every dollar in your plan.
Most people find their NDIS plan overwhelming — the language is confusing, the providers are hard to compare, and it's never clear if you're getting the most from your funding.
A great Support Coordinator changes that. They take the complexity off your plate, connect you with the right people, and make sure your plan is actually working for you — not just sitting in a folder.
You deserve a coordinator who listens, explains things clearly and genuinely fights for the right supports — not just the cheapest option.
We keep you informed and involved. You'll always know what's happening with your loved one's plan — and who to call when something changes.
We confirm every referral within 1 business day. Real-time Disability OS access means you can track progress without picking up the phone.
Support Coordination is an NDIS-funded service that connects you with a qualified coordinator who helps you understand your plan, find the right providers and get the most from your funding.
Your coordinator works for you — not for the NDIS, not for other providers. Their job is to make the system work in your favour.
Real-time Disability OS portal — coordinators and families can track progress, documentation and updates 24/7. No other NDIS provider offers this.
GenCare provides Level 1, Level 2 and Specialist Support Coordination — so as your needs change, your coordinator stays with you.
Participants who need help getting started with their NDIS plan and building their own coordination skills over time.
Participants with more complex situations who need ongoing, intensive coordination across multiple providers and supports.
Participants navigating highly complex circumstances — justice, mental health, hospital transitions or breakdown of supports.
Not sure which level you need? Talk to our team free → — we'll review your plan and explain your options clearly.
GenCare coordinators are hands-on, responsive and experienced. Here is what working with us actually looks like.
We help you understand exactly what your NDIS plan includes, get service agreements in place and connect you with providers who are the right fit.
The NDIS can be complex and overwhelming. We handle the coordination so you can focus on living your life — not managing paperwork.
Support breakdowns happen. When they do, we respond quickly — finding solutions, engaging backup providers and keeping you safe and supported.
Through our Disability OS platform, you and your family can see progress notes, documentation and updates — no chasing required.
We compile detailed, evidence-based reports for your NDIS plan review — documenting outcomes achieved, goals reached and recommended supports going forward.
A good Support Coordinator doesn't just manage your plan — they advocate for you, push for the right supports and make sure your voice is heard at every step.
Four simple steps — and we are with you at every one.
Call 1300-247-788, fill in our form, or ask a family member or Support Coordinator to refer you. We respond within 1 business day — urgent situations are prioritised.
We review your NDIS plan together and explain exactly what your Support Coordination funding can do for you. No jargon. No pressure. Just clear answers.
We match you to a Support Coordinator who suits your needs, personality and cultural background. You meet them before anything starts.
Your coordinator gets to work — activating your plan, connecting providers, tracking goals and keeping you and your family informed at every step.
This is what life looks like when your NDIS plan is being actively managed by someone who knows what they are doing.
A great coordinator makes sure every dollar in your NDIS plan is working for you — no underspend, no wasted funding, no missed opportunities.
Stop navigating the NDIS alone. Your coordinator handles the complexity — you focus on your goals, your family and your life.
We connect you with quality providers who match your needs — and if a provider isn't working, we find a better one.
We document your progress carefully so your next plan review reflects your real needs — and you go in prepared and confident.
We reviewed what other Australian Support Coordination providers offer — and built our service around what was missing.
We commit to responding to every referral within 1 business day — urgent situations are prioritised. No other provider in Australia makes this commitment publicly.
Coordinators, families and participants get live access to progress notes, documentation and updates through our secure Disability OS platform — available 24/7.
Level 1, Level 2 and Specialist Support Coordination — all provided by GenCare. No referrals out, no gaps in care when your needs change.
Our coordinators are experienced with mental health, justice involvement, hospital transitions and complex multi-agency situations — not just standard plan coordination.
Your Support Coordinator's job is to find the best providers for you — not to push GenCare services. We recommend based on your needs, not our bottom line.
We provide Support Coordination across Melbourne, Sydney, Brisbane, Perth, Adelaide and expanding suburbs — with local coordinators who know their communities.
I refer my most complex participants to GenCare without hesitation. Communication is excellent, documentation is thorough, and the outcomes are genuine. They respond within 24 hours — every single time.
Refer via our online form, email or phone. We confirm intake within 1 business day and give you real-time access to your participant's progress through Disability OS.
Refer a Participant →Everything you need to know — from funding and levels to what changes when you have a great coordinator.
Our team is happy to review your NDIS plan with you and explain your Support Coordination options — completely free.
Call 1300-247-788Call us, fill in our form, or refer a participant — we respond within 1 business day.
Fill in the form and we'll be in touch within 2 hours. Prefer to talk? Real people answer.
We'll get back to you within 2 hours. All enquiries are confidential.