Terms of Service

1. Service Agreement

When you engage GenCare Services for NDIS support, you enter into a Service Agreement governed by these terms. The specific terms of your services are outlined in your individual Service Agreement with GenCare. In the event of conflict between these general terms and your specific Service Agreement, your Service Agreement takes precedence.

2. Website Use Terms

By accessing this website, you agree to:

• Use the website only for lawful purposes
• Not reproduce, distribute or transmit content without permission
• Not interfere with or disrupt website functionality
• Not attempt unauthorised access to systems
• Not transmit viruses or harmful code

3. Intellectual Property

All content on the GenCare website, including text, images, logos, and graphics, is the property of GenCare Services or used with permission. You may not use, reproduce, or distribute this content without explicit written consent.

4. Limitation of Liability

To the extent permitted by law, GenCare Services and its officers, employees and agents are not liable for:

• Any indirect, consequential or special damages
• Loss of profit, revenue, or data
• Website downtime or interruptions (except where caused by GenCare's gross negligence)
• Third-party links or external website content

This limitation does not apply to liability that cannot be excluded under the Competition and Consumer Act 2010 (Cth).

5. Warranty Disclaimer

The website and its content are provided "as is" without warranties of any kind. GenCare does not warrant that:

• The website will be error-free or continuously available
• Content is accurate, complete or up-to-date
• The website is free from viruses or harmful code

6. Links to Third Parties

GenCare is not responsible for external websites or content linked from our site. External links are provided for convenience and do not constitute endorsement.

7. Dispute Resolution

Any disputes arising from these terms or your use of GenCare services will first be addressed through good-faith negotiation. If unresolved, disputes will be handled according to the dispute resolution procedures outlined in your Service Agreement or, where applicable, the NDIS rules.

8. Governing Law

These terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of Victorian courts.

9. Changes to Terms

GenCare may update these terms at any time. Changes become effective upon posting to the website. Your continued use of our services constitutes acceptance of updated terms.

10. Contact Us

For questions about these terms:

Last updated 18 May 2026.